Full-Time Client Communications Coordinator

Join a rapidly growing advertising agency focused on helping clients succeed on the Amazon advertising platform.

Your Mission:

• Manage client communications for a subset of our clients, ensuring timely and professional responses.
• Serve as a liaison between clients and PPC Account Managers, ensuring account objectives are met.
• Prepare for and conduct biweekly or monthly client calls, delivering performance reports and actionable insights.
• Track and analyze advertising performance, providing clear explanations to clients.
• Hold PPC Account Managers accountable for delivering client goals.
• Report directly to the COO, sharing progress, challenges, and client updates.
• Keep current information up-to-date in our knowledge base and team tools.

Your Toolbox:

• Organization: Manage time and delegate tasks with accountability and follow-through.
• Communication: Strong client relationship management and team collaboration skills.
• Creativity: Proactively seek innovative ways to delight clients.
• Amazon Advertising Knowledge: Basic understanding of Amazon PPC or eagerness to learn.
• Customer Support: Prior experience in maintaining client satisfaction.
• Tech-Savvy: Comfort with Google Suite, Slack, Teamwork, and Excel.
• Flexible Availability: Work within North/South American or EU time zones for seamless communication.

Your Perks:

• Completely remote work
• Location independence
• 15 paid leave days
• Quarterly bonus
• Annual (performance-based) salary increase policy
• Opportunity to grow and receive training for Amazon advertising skills
• High-level and fast-paced team, exciting businesses and projects

What to Expect from Our Application Process:

• Receive an email with application steps and assessment.
• Answer brief questions about experience and work style.
• Assessments under 45 minutes (some may require longer).
• Interview with our team (once selected).

What is the last date for applying to the job?

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