Full-Time Client Success Manager
Experian is hiring a remote Full-Time Client Success Manager. The career level for this job opening is Experienced and is accepting Worldwide based applicants remotely. Read complete job description before applying.
Experian
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At Experian Health, our employees can shape more than products – they shape the future of U.S. healthcare.
Experian Health is a pioneer for innovations leading the way in revenue cycle management, identity management, patient engagement, and care management for hospitals, physician groups, labs, pharmacies and other risk-bearing entities. https://www.experian.com/healthcare/
The Client Success Manager (CSM) partners with the Support and Optimization teams to ensure the best client experience for assigned clients.
You will report to the Client Organization, and partner with both our Client Executive, on the Experian Health Sales team, regarding the expansion of the products, and with the Relationship Manager, to build, and maintain trusting relationships with our customers.
You will deeply understand our Experian Health product capabilities and providing consultative guidance, and support to clients throughout their life cycle.
- Quickly acclimate and understand, the client's implementation to facilitate updates, additions, and fixes to client setup
- Partner with Customer Support, Optimization, Product, and Development teams to help clients navigate tickets and enhancement requests with minimal delay.
- Evaluate customer utilization of Contract Manager and Claim Scrubber products to recommend best practices configuration and solutions to improve the customer experience
- Develop expertise in Contract Manager and Claim Scrubber product suite
- Partner with Relationship Manager on Quarterly Business Reviews, showcasing client successes and ROI for Contract Manager and Claim Scrubber Products
- Responsible for extensive comprehension of the SOW (Statement of Work) to guide clients as they transition from Implementation into the Post-Go live world
Requirements:
- 5+ years' experience in healthcare IT industry and healthcare revenue cycle
- 3+ years' Payer Contract experience
- 2+ years' experience with Experian Health's Contract Manager (hospital) and Claim Scrubber (pre-claim editing) knowledge
- 2+ years' Salesforce or a similar CRM expertise
- Occasional travel (20%-25%) to client sites required
- Bachelor's degree