Full-Time Collections Specialist

Role Description

• Responsible for the reconciliation and collection activity for high profile accounts.
• Assess customer's needs and reconcile issues that can include: Pricing, System limitations, Operational service issues
• Protect the integrity of Medline's accounts receivables by: Identifying and managing Credit Risk, Recognizing when additional credit analysis is necessary and initiating the request with appropriate personnel
• Reviewing and analyzing various accounts receivable reports including aging, unapplied cash, short pay, and open credit request status reports
• Evaluating blocked orders and determining appropriate action: release, recommend credit hold, or negotiate plans of repayment that would optimize risk mitigation
• Managing account exposure to assigned credit limit and escalating where appropriate

Conduct daily account reconciliation including:

• Working with sales on pricing, system process, freight issues
• Analyzing and processing offsets, write-off requests
• Facilitate conference calls with Sales, customers, and other stakeholders to: Analyze data and reports to identify problems, Resolve service issues
• Collaborate with Sales to: Prepare and provide management with updates for monthly account reviews with leadership team, Escalate for assistance as needed
• Assist with process gap analysis within the Accounts Receivable department
• Conduct daily collection calls to customers and sales representatives
• Manage and monitor plans of repayment for delinquent accounts
• Train and mentor team members on policies, procedures, and best practices as needed

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