Full-Time Community Manager

A team member at Casebook PBC plays a key role in advancing our mission to improve outcomes for at-risk children and families through transformative software solutions.

Casebook's vision: The Casebook Platform is built specifically to serve the needs of those that serve others and is: Human Centric, Always Current, Future Proof.

Our mission: Develop transformative software to promote best practices and drive improved outcomes in human services.

This individual exemplifies the Casebook values and works collaboratively to achieve the organization's goals.

• Establish and manage communities for customers, including online forums and in-person user group events.
• Produce and moderate engaging multimedia content tailored to the community's interests and strategic goals.
• Develop events, groups, and activities to foster member engagement and advocacy.
• Address community inquiries and feedback, sharing insights with internal teams, including product and marketing.
• Identify and cultivate key advocates within the community, tracking their interest in becoming customer champions, references, or contributors to case studies.
• Devise strategies and plans to effectively communicate and engage with customers, providing them with valuable insights, best practices, product updates, and trends.
• Drive review activity on peer review sites and communities like G2, TrustRadius, Capterra, and Gartner Peer Insights.
• Innovate and propose initiatives to enhance the impact of the function and achieve scalable outcomes.

• Proven experience as a community manager or in a similar role.
• Excellent at building relationships with key stakeholders internally and externally
• Track record of planning and leading successful community initiatives.
• Ability to identify and monitor relevant community KPIs.
• Strong verbal and written communication skills.
• Exceptional interpersonal and presentation abilities.
• Hands-on experience with social media management.
• Proficiency in interpreting website traffic and understanding online marketing principles.
• Attention to detail, critical thinking, and problem-solving skills.
• Bachelor's degree in Marketing, Communications, or a relevant field.
• Ability to thrive in a fast-paced, agile environment and prioritize tasks effectively.
• 3+ years of experience in a similar role within growth-stage B2B SaaS environments.
• Experience working with or for nonprofit organizations or government agencies is advantageous.

• Community platform tools
• Email marketing tools
• Analytics and reporting
• Event management tools
• CRM familiarity
• Community engagement & moderation
• Customer advocacy development
• Cross-functional collaboration
• Strategic thinking & innovation

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