Full-Time Community Marketing Manager

Founded in 2004, NetBrain is the leader in no-code network automation. Its ground-breaking Next-Gen platform provides IT operations teams with the ability to scale their hybrid multi-cloud connected networks by automating the processes associated with Diagnostic Troubleshooting, Outage Prevention and Protected Change Management. Today, over 2,500 of the world’s largest enterprises and managed services providers leverage NetBrain’s platform.

What We Need: We are looking for a strategic and customer-focused Community Marketing Manager to drive our marketing initiatives aimed at enhancing customer engagement and retention. The ideal candidate will have a strong background in customer marketing and a passion for delivering personalized experiences that foster loyalty and satisfaction.

The Impact You’ll Make: As a Community Marketing Manager, your efforts will significantly enhance our ability to understand and meet customer needs, resulting in improved retention rates and customer lifetime value. You will be instrumental in creating meaningful experiences with our customers, driving organic community, and building a network of advocates for our brand.

What You’ll Do:

• Design and execute the annual community growth plan aligned to pipeline, adoption, and retention targets.
• Operate and moderate the online community, ensuring fresh content, fast responses, and an inclusive tone.
• Launch and run customer programs—user groups, advisory boards, ambassador/-MVP tracks, super-user recognition, and community contests.
• Partner with Product Marketing to source and publish customer stories, how-to posts, webinars, and AMAs that shorten time-to-value.
• Coordinate an annual user conference and regional meet-ups; own community tracks, agendas, speakers, and on-site engagement metrics.
• Activate community insights: funnel product feedback to PM, flag support issues, and surface expansion leads to Sales.
• Build and track KPIs (DAU/MAU, post-to-response time, net new advocates, CSAT, influenced ARR) and report learnings weekly.
• Manage the community tech stack—SSO, gamification, newsletter, analytics—and work with IT on integrations.
• Represent the “voice of the customer” internally and foster a culture of customer-centricity across Marketing, Product, and Success teams.

You Have…

• A Bachelor’s degree in Marketing, Business Administration, or a related field.
• 5+ years of experience in customer marketing or a related role, with a proven track record of developing successful marketing programs.
• Strong analytical skills and experience using customer data to inform strategic decisions and marketing initiatives.
• Excellent communication and interpersonal skills, with the ability to build relationships with customers and internal stakeholders.
• Proficiency in marketing automation tools and CRM platforms, as well as data analysis software.
• Strong project management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
• Willingness to travel for customer events as needed, understanding that travel will be necessary but not excessive, ensuring a balance between field activities and other responsibilities.
• Experience in technology, cybersecurity, or IT-related marketing a plus.

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