Full-Time COO Servicenow.org

Chief Operating Officer (COO) will play a pivotal role in the overall success of our GTM within ServiceNow.org, our nonprofit business unit. The COO will be responsible for designing and implementing strategies and overseeing operational aspects of the sales organization, ensuring efficiency, while driving the strategic growth and maturity of the business.

This role requires a leader with a deep understanding of sales processes across the revenue operations cycle (demand/pipeline, forecasting, post-sale), partner management, and business scaling.

Responsibilities Include:

• Collaborate with the President of ServiceNow.org in setting and driving organizational vision, strategy, revenue, and workforce plans.
• Use data-driven insights to improve, evolve, and implement GTM Strategy based on market conditions and overall company priorities.
• Translate strategy into actionable steps in partnership with the Sales Leaders and extended team members, to instantiate the NOWSell sales methodology.
• Support adoption of GTM/Customer Segmentation, Quota Setting and Compensation, Account/Territory Planning, Pipeline Management, Forecasting, Renewals, Win/Loss Analysis, Sales Enablement, Reporting/Dashboards.
• Analyze sales performance metrics and KPIs, identifying areas for improvement and ensuring continuous optimization of sales strategy.
• Identify, initiate, and run integrated sales plays across Sales, Marketing, GSD and Partners to accelerate NNACV in core solution areas in partnership with Product Marketing.
• Develop and manage the operational budget, ensuring alignment with strategical goals.
• Work cross-functionally across sales and all other functions (marketing, finance, product, etc.).

Qualifications:

• 10+ years of leadership experience in sales and/or sales operations within a software sales organization (enterprise SaaS).
• Demonstrated success in scaling operations for a high-growth tech company.
• Strong understanding of sales operations, enablement and SaaS metrics.
• Proficiency with CRM platforms, reporting/analytics tools and software.
• Experience with the nonprofit sector a plus.
• Strategic thinking skills and the ability to translate big picture strategic goals into actionable plans.
• Strong analytical skills, strong data-driven decision-making capabilities.
• Excellent written and verbal communication skills, with the ability to influence stakeholders at all levels.
• Ability to adapt and thrive in a fast-paced, dynamic environment with competing priorities.

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