Full-Time CRM/Marketing Operations Executive

CRM/Marketing Operations Executive

Job Responsibilities

• Support customer acquisition and growth across multiple channels (marketing systems, engagement tools, app and push notifications).
• Build templates and create customer segments in marketing automation platform.
• Design and implement automated customer journeys for multiple brands and channels.
• Manage customer data, including manual uploads and exports, ensuring data accuracy.
• Create reports to measure campaign performance and identify areas for improvement.
• Analyze data to draw insights and support strategic decision-making for future campaigns.
• Work closely with editorial, commercial, and product development to support direct and digital marketing campaigns.

About You

Problem-solver, curious, able to juggle multiple projects. Comfortable navigating customer marketing systems (CRM, email marketing, BI reporting, workflow management).

Must-Have Skills

• Prior experience in push messaging and/or email marketing (building segments, automated journeys).
• Strong spreadsheet skills (pivot tables, conditional formatting).
• Basic understanding of customer lifecycle principles and experience in mapping customer journeys.
• Familiarity with GDPR principles.

Nice-to-Have Skills

• Basic HTML, CSS, or other coding skills.
• Experience with Google Apps Script and/or SQL.
• CRM reporting and analytics experience (drawing insights, informing campaign strategies).

Salary and Benefits

£31,000 - £35,000 (depending on experience).

Benefits include pension scheme (match up to 6%), 25 days holiday, additional leave after 3, 5, and 10 years, holiday purchase scheme, giving back day, enhanced family leave, inclusive employer programs, wellbeing support.

What is the last date for applying to the job?

Which countries are accepted for this remote job?