Full-Time CRM/Marketing Operations Executive

As a CRM/Marketing Operations Executive, you’ll work on a variety of tasks to help drive the success of our customer marketing efforts.

Your responsibilities will include:

• Supporting customer acquisition and growth across multiple channels (marketing systems, engagement tools, app and push notifications)
• Building templates and creating customer segments in the marketing automation platform.
• Designing and implementing automated customer journeys for multiple brands and channels.
• Managing customer data (manual uploads & exports), ensuring data accuracy.
• Creating reports to measure campaign performance and identify areas for improvement.
• Analyzing data to draw insights and support strategic decision-making for future campaigns.
• Working closely with departments such as editorial, commercial, and product development to support direct and digital marketing campaigns.

About You:

• Problem solver with a keen sense of curiosity.
• Ability to juggle multiple projects simultaneously.
• Comfortable navigating a range of customer marketing systems and tools (CRM, email marketing platforms, BI reporting dashboards, workflow management software).
• Thrive in a fast-paced environment and eager to learn.

Must-Have Skills:

• Prior experience in push messaging and/or email marketing (building segments & setting up automated journeys).
• Strong spreadsheet skills (pivot tables, conditional formatting).
• Basic understanding of customer lifecycle principles and experience in mapping customer journeys.
• Familiarity with GDPR principles (further training provided if needed).

Nice-to-Have Skills:

• Basic working knowledge of HTML, CSS, or other coding skills.
• Experience with Google Apps Script and/or SQL.
• Knowledge of CRM reporting and analytics with a proven ability to draw insights and inform campaign strategies.

Salary: £31,000 - £35,000 (depending on experience).

Benefits:

• Pension scheme (employer match up to 6%).
• 25 days' holiday + additional days after 3, 5, & 10 years.
• Holiday Purchase Scheme
• Giving back day
• Enhanced family leave (maternity, paternity, adoption)
• Inclusive employer programs
• Wellbeing support
• Career opportunities & learning/development programs

Commitment to Diversity:

Reach plc believes diversity benefits customers, business, and people. We are committed to being an inclusive employer and encourage applications from all suitable applicants.

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