Full-Time Customer Community Manager
8am is hiring a remote Full-Time Customer Community Manager. The career level for this job opening is Experienced and is accepting USA based applicants remotely. Read complete job description before applying.
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8am
Job Title
Customer Community Manager
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
USA
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Job Details
Join our team as a Community Manager and help shape the voice and heartbeat of our customer community. In this role, you’ll connect passionate users, foster engagement, and build programs that celebrate customer success while driving product advocacy. If you’re a natural relationship builder who thrives on creating meaningful connections between people and brands, this is the opportunity to make a real impact.
What you'll do:
- Community Strategy & Growth Develop and execute a scalable community engagement strategy aligned with company goals.
- Community Engagement Foster a welcoming, inclusive, and valuable environment for all users. Create and moderate discussions, virtual events, webinars, and more.
- Content & Communication Collaborate with Marketing to create relevant content for the community.
- Customer Advocacy Identify and cultivate brand advocates, power users, and community leaders. Partner with Customer Success & Product to turn feedback into actionable insights.
- Crisis & Reputation Management Monitor and respond to feedback/concerns in a timely and professional manner.
About you:
- 3-5 years of experience in community management, customer advocacy, or a related role (preferably in SaaS or tech).
- Strong written and verbal communication skills.
- Passionate about customer success and user experience.
- Experience with community platforms and analytics tools (i.e. Salesforce).
- Empathy-driven mindset with strong interpersonal and conflict resolution skills.
This position is preferably based in Austin, Texas.
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Customer Community Manager at 8am is
28th of November 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
USA
] applicants. .
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