Full-Time Customer Marketing Coordinator

What You’ll Do:

1. Drive Customer Retention & Growth: Build and manage programs that keep customers engaged, happy, and coming back for more.
2. Champion Referral Programs: Promote and manage a referral program with a 96% win rate—driving awareness and growth while ensuring participants are rewarded.
3. Create Memorable Events: Organize in-person dinners, virtual leadership summits, roundtables, and customer award programs to deepen engagement and foster relationships.
4. Build Customer Advocacy: Lead campaigns to gather reviews on platforms like G2 and Capterra, ensuring MedTrainer stays ahead of competitors.
5. Foster Community Connections: Send swag, manage online forums, and create spaces where customers can connect, share, and shine.
6. Support Customer Thought Leadership: Identify and collaborate with customers for webinars, case studies, and testimonials to showcase their stories and success with MedTrainer.
7. Gather Insights & Stats: Conduct customer research, surveys, and ROI analysis to inform strategies and continuously improve the customer experience.
8. Collaborate on Communications: Work with internal teams to deliver impactful upsell campaigns, product updates, and educational content tailored to customer needs.

Who You Are:

• A customer-centric marketer with a knack for building programs that drive results.
• Experienced in creating campaigns that deliver measurable ROI and growth.
• Skilled in managing customer events, both in-person and virtual, from start to finish.
• Creative and detail-oriented, with the ability to juggle multiple projects and deadlines.
• Excited about collaborating across teams to ensure seamless communication and execution.
• Data-driven, with the ability to pull insights, analyze results, and refine strategies based on performance.

What’s In It for You:

• Be part of a company that’s transforming healthcare compliance and making a difference.
• Remote flexibility – work from anywhere while building incredible customer experiences.
• Collaborate with a passionate, innovative team that values your ideas and contributions.
• Grow your career with opportunities to expand your skills and impact.
• Ready to drive customer success and elevate MedTrainer’s marketing efforts? Apply today and become a key player in shaping the future of our customer experience!

MedTrainer – Empowering Healthcare Professionals, Simplifying Compliance.

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