Full-Time Customer Marketing Coordinator

Drive Customer Retention & Growth: Build and manage programs that keep customers engaged, happy, and coming back for more.

Champion Referral Programs: Promote and manage a referral program with a 96% win rate—driving awareness and growth while ensuring participants are rewarded.

Create Memorable Events: Organize in-person dinners, virtual leadership summits, roundtables, and customer award programs to deepen engagement and foster relationships.

Build Customer Advocacy: Lead campaigns to gather reviews on platforms like G2 and Capterra, ensuring MedTrainer stays ahead of competitors.

Foster Community Connections: Send swag, manage online forums, and create spaces where customers can connect, share, and shine.

Support Customer Thought Leadership: Identify and collaborate with customers for webinars, case studies, and testimonials to showcase their stories and success with MedTrainer.

Gather Insights & Stats: Conduct customer research, surveys, and ROI analysis to inform strategies and continuously improve the customer experience.

Collaborate on Communications: Work with internal teams to deliver impactful upsell campaigns, product updates, and educational content tailored to customer needs.

A customer-centric marketer: experienced in building programs that drive results. Skilled in managing customer events, both in-person and virtual, from start to finish. Creative and detail-oriented with the ability to juggle multiple projects and deadlines.

Excited about collaborating across teams: to ensure seamless communication and execution.

Data-driven: with the ability to pull insights, analyze results, and refine strategies based on performance.

Bachelor’s degree: in Marketing, Communications, Business, or a related field.

3-5 years of relevant marketing experience: or a similar customer-focused role.

Excellent communication skills: and a talent for creating engaging, customer-centric content and experiences.

Strong organizational and project management skills: and attention to detail.

Ability to maintain a collaborative mindset: in a remote environment.

Ability to effectively manage deadlines and deliverables.

Understanding of traditional and digital marketing methods and tools.

Enthusiasm for learning new programs, platforms, and technologies.

Independent self-starter: comfortable taking initiative and making data-driven decisions.

Bonus experience: B2B SaaS industry, planning events, using Hubspot, ClickUp, Salesforce.

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