Full-Time Customer Marketing Manager

• Drive Renewals and Upgrades: Develop and execute campaigns designed to encourage customers to upgrade to higher tiers that meet their needs.
• Promote Product Adoption: Drive increased feature utilization among customers through targeted multi-channel campaigns.
• Develop Customer Stories: Create strategies to enable and incentivize clients to share their success stories.
• Generate Customer Advocacy and Evangelism: Cultivate a strong base of customer advocates by developing campaigns that encourage story-sharing and facilitating referrals with the Sales team.

• Proven experience in customer marketing campaign management.
• Strong understanding of customer lifecycle management and fluency with marketing automation platforms (e.g. Hubspot).
• Exceptional written and verbal communication skills.
• Demonstrated ability to collaborate effectively with cross-functional teams.
• Experience creating engaging content ideation to publication, and managing projects using systems (e.g. Asana, Notion).
• Working familiarity with common marketing technologies and platforms (e.g. Salesforce, Wordpress, Figma, Canva, video editing, social media, etc)
• A passion for the performing arts industry is highly desirable.

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