Contractor Customer Service Representative

We are excited to announce a great career opportunity for the position of a Customer Service Representative, posted on behalf of PoolLogic. 

PoolLogic is a premier pool cleaning company committed to ensuring that both residential and commercial pools remain pristine and secure. Through its innovative pool maintenance strategies and outstanding customer service, the company has established a strong reputation for excellence within the industry. As the company continues to expand, it seeks skilled individuals to join the team and uphold its high standards of customer satisfaction.

PoolLogic is seeking a dedicated Customer Service Representative to join the team in a fully remote position. Serving as the voice of the company, this role is essential in ensuring that customers have a positive experience with the company's services. This is a contractor position. 

Responsibilities:

• Handle customer inquiries via phone, email, and chat regarding pool maintenance, scheduling, and services
• Resolve customer issues efficiently and professionally
• Maintain accurate records of all customer interactions
• Collaborate with pool technicians and other departments to address complex customer needs
• Contribute to improving customer service processes and policies

Key Requirements:

• Fluent, near-native level spoken English
• Availability to work US business hours
• Strong communication and problem-solving skills
• Experience in customer service or related field
• Proficiency with common computer applications and ability to learn new software quickly

Requirements

• Bachelor's degree preferred, but not required
• 1-2 years of customer service experience
• Excellent verbal and written communication skills
• Strong attention to detail and ability to multitask
• Self-motivated with the ability to work independently
• Knowledge of pool maintenance is a plus, but not required – training will be provided!