Contractor Customer Service Representative

We are looking for a dedicated Customer Service Representative to join our team in Jacksonville, Florida. In this role, you will be responsible for providing exceptional customer service in a remote work environment, utilizing your skills in consultative selling, problem-solving, and technical savviness to ensure customer satisfaction and maintain customer records. This role offers a long-term contract employment opportunity.

Responsibilities:

• Utilize consultative selling techniques to identify the best product for the customers
• Show empathy and care when interacting with customers at all times
• Use problem-solving skills to troubleshoot and resolve customer concerns
• Leverage available resources to determine necessary solutions or escalate issues as appropriate
• Communicate thoughts clearly and concisely, both verbally and in writing
• Stay updated with common team and customer management programs such as Zendesk and Microsoft applications
• Contribute to and learn in a small team environment where responsibilities may vary
• Self-manage and collaborate effectively in a remote work setting
• Educate customers on key product information and assess their needs to identify the best product or solution
• Deliver clear communication related to company processes, service options, and warranty decisions
• Troubleshoot, analyze, and problem solve to address product service or warranty issues
• Perform data entry and maintenance tasks, including order entry, product registration, return processing, and other data
• Respond to customers in a timely and detail oriented manner.

Requirements

• Possess a minimum of 2 years of experience in a customer service representative role
• Proficient in handling and answering inbound calls 
• Experienced in call center customer service
• Able to perform data entry tasks with high level of accuracy
• Excellent email correspondence skills
• Skilled in handling both inbound and outbound calls
• Proficiency in Microsoft Excel and Microsoft Word
• Experience in order entry processes
• Ability to schedule appointments efficiently
• Proficiency in Spanish language is preferred
• Familiarity with Microsoft software 
• Knowledge of Durable Medical Equipment (DME) 
• Experience with Zendesk customer service software.