Full-Time Customer Success Associate

Customer Support Associate role at an early-stage startup, focused on providing excellent customer experience.

We're seeking an enthusiastic support associate to join our growing customer success team.

As a Customer Support Associate, your primary responsibilities include:

• Managing email, phone, and chat communication with clients.
• Supporting long-term customers with their website management.
• Learning our web design tools and assisting customers with small design tasks.
• Contributing to knowledge base/FAQ and other customer-facing resources.

Ideal candidates possess:

• 2+ years of experience supporting American clients/customers.
• Strong written and verbal communication skills.
• Experience in web design, website launch, and management.
• Empathy for small business users.
• Ability to manage time effectively.
• Patience, thoughtfulness, and calmness.
• Familiarity with third-party integrations.
• Interest in learning and teaching.
• Commitment to our mission.

Full-time commitment: 8 hours per day (9am - 5pm EST).

Note: We value talent and enthusiasm above experience. Please apply even if you don't meet all requirements.

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