Full-Time Client Relationship Coordinator (Remote)

Client Relationship Coordinator collaborates with clients to understand printing specifications and pricing needs, building relationships. Analyzes discrepancies and recommends solutions.

Responsibilities:

1. Analyzes client requests to determine the best course of action regarding additions, changes or inquiries to pricing, product setup, and ordering applications. Adheres to documented processes to ensure audit controls.
2. Communicates with client decision-makers and internal stakeholders. Researches client issues to determine root causes and provide recommendations. Provides information on specific client setups, including printing specifications and pricing concessions.
3. Acts as a liaison between internal and external clients to expedite information coordination, including custom products, pricing concessions, and interpreting internal reports. Enters additions and changes into complex mainframe environments. Interprets and implements requests based on client documentation. Tests set-ups for accuracy.
4. Participates in New Logo teams, including system migrations, mergers, and acquisitions.
5. Supports process improvement teams as assigned. Consults with IT personnel to evaluate and implement process improvement projects to reduce waste, coordinate information status, and testing. Approves or disapproves changes.

Requirements:

• High School Diploma or GED
• Bachelor's Degree (Preferred)
• 5-7 years of experience
• Cross-functional knowledge across platforms (Preferred), including Client Specifications, Retail, and Contract work.

Skills & Abilities:

• Strong communication (oral and written)
• Critical thinking and problem-solving skills
• Strategic, tactical, and innovative thinking

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