Full-Time Customer Success Associate

The Customer Success Associate (CSA) will manage renewals and at-risk accounts.

Responsibilities:

• Manage the post-sales journey for assigned accounts, focusing on product adoption, expansion, advocacy, and renewal.
• Manage a high-volume book of business, supporting over 250 accounts (10K-30K).
• Process renewals in SFDC and assist customers with add-on services, products, and subscription changes.
• Ensure Price Increase targets are met.
• Manage at-risk situations and collaborate with internal teams to address customer requests, issues, and feedback.
• Handle inbound customer inquiries related to their accounts.
• Present Revalize product value to customers, addressing objections to mitigate churn via email and phone.
• Support customer nurture activities and campaigns with Marketing.
• Respond to customer survey responses and recommend the appropriate internal department.
• Identify opportunities for up-sells, cross-sells, and collaborate with Sales to achieve account growth goals.

Requirements:

• 1-2 years of experience in Customer Success, Account Management, or a relevant customer-facing role.
• 1+ years of Software experience is a plus.
• Bachelor's Degree preferred.
• Experience managing renewal and negotiation conversations.
• Professional presence with strong listening and communication skills.
• Ability to understand customer business needs and connect them to product value.
• Strong verbal and written communication skills, passionate about delivering excellent customer experience.
• Proactive problem-solving skills and experience developing creative solutions.

Additional Details:

• All information is confidential according to EEO guidelines.
• Qualified applicants will complete a 30-minute online assessment.
• Working time zones are EST (US) and CET (EMEA).

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