Full-Time Customer Success Specialist

Customer Success Specialist

Position Summary: Broadvoice seeks a Customer Success Specialist to join our team. You'll engage closely with clients, ensuring optimal product utilization and resolving issues.

Daily Responsibilities:

• Understand customer needs and facilitate product value.
• Manage cases within the Customer Success Queue.
• Handle contract renewals.
• Implement retention strategies for at-risk customers.
• Proactively review and engage with at-risk accounts.
• Address customer inquiries and manage account changes.
• Collaborate across departments to meet customer needs.

Qualifications:

• 1-3 years of experience in client engagement.
• Experience handling complex issues and delivering exceptional service leading to high client retention.
• Knowledge of Unified Communications as a Service (UCaaS) or comparable telephony solutions (e.g., Contact Center as a Service) preferred.
• Project management experience with multiple stakeholders.
• Proficiency with internal systems and Microsoft Office Suite.
• CRM system experience (e.g., Salesforce, Rev.io).
• Ability to work in a fast-paced environment.

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