Full-Time Customer Success Associate

Customer Success Associate will manage renewals and retention of accounts.

Responsibilities include:

• Managing post-sales journey from launch to expansion and support to contract extension.
• Proactively strengthening product understanding and loyalty.
• Creating product presentations.
• Processing customer inquiries and feedback.
• Collaborating with support, finance, content services, marketing, and product teams.
• Identifying up- and cross-selling opportunities.

Skills and experience required:

• Strong written and oral English and German.
• 1-3 years of customer success management, account management, or comparable experience with significant customer contact.
• Professional demeanor, active listening, and understanding of customers.
• Negotiation and presentation skills.
• Independent working style and strong problem-solving skills.

Additional information:

• All information is confidential, following EEO guidelines.
• Qualified applicants will complete a 30-minute online assessment.

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