Full-Time Customer Success Manager

Skydio is a leading US drone company. Its Customer Success team empowers customers through seamless onboarding and technical expertise.

We are seeking a motivated mid-market Customer Success Manager. This role is crucial for implementation, usage, retention, and expansion of our customer base.

Responsibilities:

• Lead all aspects of customer implementation, usage, retention, and expansion.
• Build scalable on-boarding processes.
• Manage implementation projects with mid-market enterprise customers.
• Develop strong customer relationships through proactive support and follow-ups.
• Quantify product feedback and present it to executives to drive improvements.
• Advocate for enterprise customers by understanding their needs.
• Conduct Quarterly Business Reviews and customer check-ins.
• Manage approximately 50 accounts, driving adoption and renewals.

Requirements:

• Strong knowledge of supporting customers in the SLED industries (Public Safety, Law Enforcement).
• Ability to travel 10%+ of the time.
• Ability to obtain Part 107 certificate.
• Proven track record in implementing new technology, agile development, and interfacing with technical teams.
• Proven ability to drive implementation, adoption, and value delivery for hardware/software in large enterprises.
• Strong communication skills.
• Experience in a digital customer success motion, delivering excellent remote customer service.
• Experience with commercial UAS and related software development.
• Proactive and metric-driven customer engagement.
• Focus on renewals and expansion.

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