Full-Time Technical Account Manager

Reporting to the Manager, Technical Operations, we are looking for a Technical Account Manager to join our team.

This role bridges the gap between technology and needs, combining technical account management and sales engineering skills.

Responsibilities

• Solution Design: Oversee design and architecture of top-tier solutions to meet client goals and industry standards, ensuring functionality and scalability.
• Integration Expertise: Advise on system integrations, ensuring smooth interoperability with clients' existing systems.
• Business Analysis: Conduct client interviews and workshops to gather, document, and prioritize business and technical requirements.
• Stakeholder Collaboration: Work with internal (sales, marketing, product, engineering, client/professional services) and external teams to meet client expectations.
• Client Engagement: Serve as liaison with the client throughout the project lifecycle.
• Industry Trends: Stay updated on industry trends and technologies, sharing insights with clients to help maintain their competitive edge.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field; advanced degrees preferred.
• Minimum 8 years of experience in solution consulting, business analysis, or related client-facing roles.
• Consulting practice creation or leadership experience.
• Travel 10%.
• Knowledge of software development, integration technologies, and system architecture with ability to solve complex technical challenges.
• Experience with SaaS, cloud, and web application design.
• Analytical ability to gather and summarize requirements from diverse stakeholders.
• Experience with SDLC and Agile project management methodologies and tools.
• Experience in credit services, banking/financial services, insurance, decision analytics, or consumer services.

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