Full-Time Customer Support Representative

What if you could use your people skills to support a product that impacts the way communities’ hospitals, homes, sports stadiums, and schools across the world are built? Construction impacts the lives of nearly everyone in the world, yet it’s also one of the world’s least digitized and least served industries. That’s why we’re looking for a talented Customer Support Representative (CSR) to join Procore’s journey to revolutionize construction.

As a CSR, you’ll utilize your strong problem-solving and people skills to help save our customers time and resources via one-call resolutions, giving our clients the confidence to understand, use, and evangelize Procore’s platform.

What you’ll do:

• Acquire and maintain a thorough understanding of Procore’s business model, system, and the tools needed to optimize system use and maximize impact
• Work in an exciting, fast-paced contact center environment that requires adherence to assigned schedules to ensure adequate coverage for customer needs
• Leverage your strong collaboration skills, connecting with other teams to escalate client cases and solve complex customer problems
• Deliver a best-in-class customer experience by managing and addressing a stream of telephone, web inquiries, chat, and email to patiently guide our customers through the process of achieving their goals with Procore’s software
• Diligent, consistent attention to detail and management of administrative aspects of the job
• Demonstrate positive attitude and respect for coworkers and customers, building and maintaining warm working relationships with clients and colleagues alike
• Proactively seek guidance and direction from manager and co-workers when appropriate
• Convey Procore’s culture, values of Openness, Optimism, and Ownership to our clients, adhere to established ethical standards

What we’re looking for:

• 6+ months of related experience (queue-based roles, other customer support experience, retail, etc.) and a High School Diploma or GED
• A clear communicator (both written and orally) with prior experience evaluating and resolving customer inquiries successfully
• Strong curiosity and persistence while researching and troubleshooting problems to find answers to consumer questions
• A hungry learner with the ability to learn quickly and adapt to a changing product
• Self-starter who is excellent at problem-solving
• A solution-focused mindset that proactively detects issues and provides timely solutions
• Superb attention to detail with extensive experience multitasking and managing work independently while still functioning as a supportive team player
• Prior experience or even interest in the construction industry is a plus

What is the last date for applying to the job?

Which countries are accepted for this remote job?