Full-Time Warranty Service Manager

David Weekley Homes believes Homeowners to be our most valuable asset. We are seeking a Highly Skilled Warranty Service Manager in the Argyle/Northlake area to join our Dallas team to interact professionally with our Homeowners by responding to their questions and concerns.

This position requires someone who is a self-starter and can work independently, as well as work closely with customers and sub-contractors, in a fast-paced environment while achieving High Levels of Customer Satisfaction.

Responsibilities:

• Engage with Homeowners in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships.
• Respond quickly, professionally, and accurately to customer inquiries and warranty concerns.
• Conduct research with available resources to satisfy Homeowner inquiries.
• Coordinate and schedule all Warrantable repairs with contractors and customers.
• Follow-up, inspect, and ensure completion of all repairs.
• Maintain daily recordings and documentation of issues and resolutions in the warranty database for Management Reviews.
• Hold contractors accountable for results.
• Instruct customers on how to maintain their homes, as well as communicating what items are not warrantable.
• Manage a budget.
• Responsible for achieving High Levels of Customer Satisfaction.
• Strong Communication Skills
• A positive attitude
• Previous Warranty experience is preferred
• Ability to solve problems, alleviate conflicts, and deescalate intense situations tactfully.
• Must be able to deal with and remain calm in confrontational situations
• The ability to say "no" and overcome objections in a professional manner.
• Follow up and follow through consistently to deliver outstanding service.
• Have excellent time management, organizational, and scheduling skills.
• Successfully multitask and prioritize.
• Ability to work individually and as a team member.

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