Full-Time Student Advisor

Student Advisor

The Advisor retains students from the point of enrollment to program completion and drives persistence through clinical or professional placements. The Advisor provides outreach to support successful program completion.

1. Completes outreach via phone, email, and text.
2. Responds to student inquiries via phone, email, and text.
3. Collaborates with Enrollment Advisor to onboard new students.
4. Documents student communication and relevant data in CRM.
5. Documents communication with cross-functional team and performs action items.
6. Understands student population fluctuations and collaborates with Associate Director for retention and placement goals.
7. Confirms final student and enrollment numbers.
8. Conducts outreach around key progress markers (registration, participation, clearances, grades, risk indicators).
9. Communicates with university partners via email.
10. Escalates to Associate Director for communication with partners or stakeholders.

Education: Bachelor's degree required

Experience: At least 1-2 years of related experience (Student Advising, Call Center, Customer Service) required. Higher education experience preferred.

Core Competencies:

• Understands adult learner needs and challenges.
• Passion for excellence and adaptability.
• Excellent written and verbal communication.
• Multitasking, prioritization, and ambiguity handling.
• Research, critical thinking, and student record analysis.
• Attention to detail, record-keeping, and records management.
• Strong interpersonal, problem-solving, and customer service skills.
• Outstanding listening and comprehension.
• Commitment to help students achieve goals.
• Ability to work independently.

Communication Skills: Clear, organized, and effective written and oral communication; excellent listening.

Reliability/Dependability: High-level performance, effective time management.

Judgment & Decision-Making: Thoughtful decisions, good judgment, problem-solving.

Initiative & Flexibility: Initiative, problem-solving, adaptability.

Cooperation & Teamwork: Respectful collaboration and contribution.

Technical Abilities: Intermediate proficiency with Microsoft Office (Outlook, Excel, Word). Intermediate proficiency with Microsoft Dynamics CRM, InPlace, and university systems (SIS, LMS) preferred. Familiarity with clearance tracking systems (Complio, CastleBranch) preferred.

Compensation: USD $48,000 - $58,000, adjusted based on experience, location, market.

Benefits: Flexible work options, medical/vision/dental insurance, EAP, tuition reimbursement, 401(k) with matching, paid leave, company-supported life/AD&D, disability coverage, and parental leave.

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