Full-Time Customer Support Representative

Customer Support Representative at Anagram

Anagram is the ultimate insurance billing platform for eye care providers. It combines instant eligibility and benefit verifications, patient responsibility calculation, claims management, payment posting, and more. Anagram's all-in-one revenue cycle management solution saves providers time and money, allowing doctors to focus on patient care. Over 2,000 eye care professionals rely on Anagram. Founded in 2014, Anagram is the largest and fastest-growing insurance billing platform for eye care providers in America.

As a Customer Support Representative, you will join our dynamic Customer Support team, guiding and supporting customers in using Anagram's platform. You will be the friendly and knowledgeable face of Anagram, delivering exceptional service and building strong relationships with healthcare providers.

Key Responsibilities

• Provide timely, accurate, and empathetic support to customers via chat and email.
• Understand and identify customer needs, guiding them through specific features and functionalities.
• Maintain and update internal knowledge bases and customer records.
• Share updates about new features, improvements, or processes with customers.
• Collaborate with other teams to ensure a smooth customer experience.

Qualifications

• 3+ years of experience in customer service or support.
• Team player with a positive, "can-do" attitude.
• Strong communication and active listening skills.
• Excellent problem-solving abilities.
• Comfortable managing multiple tasks in a fast-paced environment.
• Patient and empathetic when handling challenging cases.
• Quick learner comfortable with tools like Intercom, Slack, HubSpot, and Google Workspace.
• Bonus: Passion for healthcare, previous SaaS/startup experience, knowledge of medical insurance terminology.

Benefits

• Competitive compensation (salary and equity).
• MacBook, monitor, and necessary technology.
• Medical and Dental Insurance.
• 401k.
• Fast-paced startup environment.
• Remote-first company.

Equal Opportunity Employer

Anagram is an equal opportunity employer. We value diversity and do not discriminate. If you need assistance or a reasonable accommodation, please email your request to people@anagram.care.

Please mention the word EFFUSIVENESS and tag RMzguNjguMTM0LjE5NA== when applying (#RMzguNjguMTM0LjE5NA==).

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