Full-Time Customer Support Specialist

Your Responsibilities:

• First-line support handling customer and internal user requests via chat, email, and phone (rarely).
• Providing consultations on products/services (CDN, Cloud, Streaming, Hosting, DNS, Storage).
• Resolving technical issues via diagnostics, collecting incident information, and escalating to higher support levels if needed.

We Expect you to Have:

• 1+ year of Customer/Technical Support experience.
• Good experience with Zendesk and Jira.
• Basic networking knowledge (TCP/IP, DNS, MAC address, ping, traceroute).
• Understanding of hardware/software diagnostics (reading logs).
• English level B2 or higher.
• Excellent customer advocacy and soft skills.
• Strong problem-solving abilities.
• Quick learner, organized, and a team player.
• Responsible, polite, and optimistic with strong communication skills.
• Ability to explain complex concepts clearly.
• Skilled at prioritizing tasks.

Nice to Have:

• German language proficiency (B1 or higher).
• Experience with CDN, Cloud, or DNS.
• Experience with Linux and API.

About the schedule: Two consecutive day shifts, followed by two days off. Day shift: 08:00 AM to 20:00 PM local time (11 hours including 1-hour break).

What is the last date for applying to the job?

Which countries are accepted for this remote job?