Full-Time Data Analyst, Workforce Management

London/Cardiff/UK Remote | £55,000 - £75,000 + Benefits | Hear from the team ✨

Our Workforce Management team

The Data Analyst, Workforce Management role sits inside the Commercial Planning & Governance team who form part of the Workforce Management function at Monzo. Workforce Management is a key part of Customer Operations, helping us to know where and when we need to support our Customers. The Commercial Planning & Governance Team drives efficiencies by continuously improving processes by providing clear and structured procedures. This enables our COps team to scale effectively: ensuring demand changes are scoped and delivered safely. They are a strategic partner who identifies where change is needed and assesses the impact. They communicate clearly with their stakeholders to ensure seamless implementation of new processes.

You’ll play a key role by...

• Managing the day to day modelling and reporting of the forecast change process and being accountable for seeking 1st line approvals of any changes that impact COps cost or headcount
• Ensuring accurate reporting of FTE, cost and workload impacts in various stakeholder-facing forums
• Being responsible for building and maintaining custom reporting / dashboards for Workforce Management, e.g. shrinkage, adherence, handle time, etc. in Looker
• Supporting the impact analysis in delivery of high impact projects, relating to service, COps efficiency or cost gains
• Building strong relationships with stakeholders outside of Customer Operations e.g. Fincrime, Risk, Product to understand and model FTE/hiring impact of new processes, marketing activity or rule changes
• Partnering with COps Leadership, Outsourcing, Financial Planning and the wider business to scope and monitor the implementation of changes as well as validating that agreed business objectives were met 🤩

We’d love to hear from you if…

• You have a Workforce Management / Forecasting / Operations background
• You have demonstrable experience using SQL in an Operations / Workforce Management setting
• You have experience building and maintaining dashboards in Looker
• You are resilient and comfortable working at a fast-pace
• You are comfortable influencing and challenging senior stakeholders
• You have excellent English written & verbal communication skills
• You are values driven approach in line with Monzo’s core values
• You have fluency in MacOS, Slack, and GSuite tools and the ability to adapt to learn new systems and processes
• Anaplan experience a bonus

Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything thats listed just yet. Drop us your application, we’d love to hear from you!🙌

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