Full-Time Databases & IT Manager

Position Title: Manager, Databases and IT

Status: Full Time

FLSA: Exempt

Location: Remote, Washington D.C.

JOB SUMMARY & KEY PRIORITIES

The Databases and IT Manager works closely with department leaders to define database requirements for, and implement solutions for Development (fundraising), Programs, MarComm, and Operations.

These solutions will be implemented using our primary database/CRM, Salesforce, as well as a variety of other databases including our project management tool (ClickUp), digital asset management (Google Drive), and more.

The Databases and IT Manager will need to comfortably edit and customize the Salesforce environment to support automations; provide training to transition and maintain our team’s ability to self-serve their needs to create reports and dashboards; maintain availability and performance of the our databases; ensure data accuracy and integrity; research, advise on, and activate new features; educate and support users, and more.

Additionally, the Databases and IT Manager will need to help configure and support 3rd-party integrations with our databases (programming ability to build custom integrations is not expected.)

This position reports to the VP of Technology and does not currently have any direct reports.

KEY RESULTS:

1. Database Administration (65%)
   • Salesforce: Support the migration from Salesforce NPSP to Salesforce Nonprofit Cloud
   • Standardization and cleanup of our data, including quarterly maintenance
   • Manage and support our Salesforce database configuration, as well as 3rd party integrations
   • Serve as primary Salesforce support contact for users for general requests on an ongoing basis.
   • Provide regular training and support to teams to help them be able to self-service where possible, and managing the tickets where self-service is not possible/feasible.
   • Staying informed and advising IT of new Salesforce features, functionality, and integrations to provide recommendations for process improvements
   • Optimize the system in response to user needs and in alignment with the CRM strategy and the technical roadmap provided by the VP of Technology
   • Other Databases (DAM, Project Management, etc.): Coordinate and implement the rollout of the new project management (PM) system and digital asset management (DAM) system in conjunction with the technical committee
   • Maintain PM/DAM systems post-implementation: stay apprised of new features, regular data cleanup and system audits, training staff as needed, supporting Operational needs of writing policy & procedures surrounding these systems
   • General support and system configuration of other existing and new databases as they are implemented (namely 3rd-party systems that integrate with our primary databases, such as a mailing list system, a policy/action-center system, etc.)
   • General database support for our variety of websites (mostly MySQL/MariaDB and/or NoSQL databases)
2. IT Management (25%)
   • Lead the technical committee through monthly meetings to help implement key strategic goals for IT with support from the VP of Technology
   • Identify and analyze operational challenges across departments to recommend design of process improvements, while implementing sustainable CRM business practices
   • Support the VP of Technology in creating and updating general IT user policies and procedures around naming conventions, and Standard Operating Procedures to support each department
   • Getting to the “why” and “how” of each work request, and applying critical thinking in processing tickets to help avoid technical debt and database inconsistencies
   • Support the VP of Technology with regularly evaluating our technologies for redundancies, cost savings, security reviews and managing features
   • Review requests from different teams for new software procurement and make recommendations to the VP of Technology and Director of Operations
   • Support the Director of Operations and VP of Technology with general IT software system configuration
   • Occasionally lead or work directly alongside IT contractors to support large projects/work overflow, including the delegation and management of tickets
3. Other duties as assigned (10%)

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