Full-Time Director, CX Strategy

What Does the Director, CX Strategy Do?

EVERSANA Intouch is seeking a Director, CX Strategy with experience leading a team and creating customer engagement. The CX Strategy team develops personalized cross-channel solutions focused on individual needs. They leverage data (demographic, research, behavioral, self-professed) to deliver timely experiences. Expertise in web and email, along with experience integrating new channels is crucial. The role requires a strategic lead on their brands, presentation skills, and collaboration with cross-agency partners and clients.

Responsibilities Include:

• Lead development of large, personalized, cross-channel experiences
• Develop thoughtful, innovative solutions based on research and data
• Identify opportunities to personalize experiences across channels
• Collaborate with subject matter experts to create solutions inspiring brand tactics
• Establish and grow internal and client relationships
• Use analytics to optimize customer experiences
• Closely work with planning, creative, and analytics teams to develop impactful experiences
• Contribute to new business efforts showcasing CX strategy capabilities

What Are We Looking For?

• Bachelor's degree (or equivalent) and 10+ years of digital/multichannel CX strategy experience
• Experience in pharmaceutical or healthcare marketing preferred
• Strong communication, presentation, and interpersonal skills
• Proven leadership skills (team building and cross-functional leadership)
• Must be able to create visually appealing PowerPoint presentations that tell a story using strategy, insights, and data
• Basic understanding of marketing cloud platforms is required

What is the last date for applying to the job?

Which countries are accepted for this remote job?