Full-Time Director of Customer Success

• Collaborate closely with the Vice President of Customer Success to execute customer growth strategies and achieve organizational objectives.
• Lead and mentor a dedicated Customer Success team, fostering a culture of excellence and continuous improvement.
• Ensure the team is aligned with organizational goals and client success metrics.
• Develop and implement initiatives to drive customer growth and enhance retention.
• Identify opportunities for upselling and cross-selling to maximize customer lifetime value.
• Establish and monitor key performance indicators (KPIs) for Growth Advisors, providing regular reports and insights to the executive team.
• Utilize data analytics to drive continuous improvement in customer satisfaction and success.
• Oversee the development of effective communication strategies to keep clients informed and engaged.
• Address escalated client concerns or issues, ensuring prompt resolution and overall client satisfaction.

• Deep knowledge of the digital marketing landscape and be able to guide clients on best practices and strategies to achieve their marketing goals.
• Strong leadership skills and be able to effectively manage and motivate a team of customer success managers.

• 7+ years of experience leading and building high-performing customer success teams.
• 5+ years of Digital Marketing Experience required.
• Strong track record of achieving retention (>95%) and growth targets that lead to driving business growth.
• Bachelor’s Degree in business, marketing, or a related field is a plus.

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