Full-Time Director of Experience Design

• Lead and advance a fully functioning UX design capability working in a highly integrated Agile Scrum team with product managers, engineers, People, and Data Scientists
• Develop a team of designers, supporting, among other things, their ability to focus, their capability to work independently, as well as their professional growth
• Leading experience-related initiatives with cross-functional teams (Marketing, Product, Go-To-Market, Customer Success, etc.)
• Collaborate across product development disciplines to ensure the delivery of compelling and usable experiences
• Leading Energage’s efforts to ensure our products provide a valuable experience to all users, regardless of an individual's physical or cognitive ability
• Chair Energage’s Front End Guild, chartered with taking a “whole of business” approach to advancing customer experiences
• Communicate principles and methods in experience and visual design disciplines and have a strong command of related disciplines, including available research methodologies
• Guide the implementation of the latest customer discovery, research techniques, and testing activities to validate user problems and opportunities
• Ensure the creation, management, and support of effective design operations, applications, and infrastructures.
• Maintain a competitive edge against competitor products and industry trends.
• Coaching teams on how to create user-centric designs by participating in and leading design critiques and iteration meetings
• Developing goals, objectives, and action plans for the team and individuals
• Working effectively within a product development process currently oriented around dual-track agile.

• Proven record of leading design teams that built commercial software with measurable user and business outcomes.
• Expert knowledge of modern UX and research methodologies, accessibility standards, and agile product delivery.
• Human-Computer Interaction (HCI), Computer Science, Interaction Design, Industrial Design, Visual Design, or related expertise
• Experience coaching teams using frameworks inspired by Marty Cagan and Teresa Torres, focusing on problem discovery, opportunity trees, and outcome-based goals.
• Minimum 7 years of experience in design with a minimum of 3 years of experience managing a design team in a commercial software product company.
• Demonstrates personal self-awareness and desire for continual learning and personal development
• Experience with Figma, InVision, Sketch, FullStory, and/or related design operations technologies
• Possess the presentation and other skills to project expertise and thought-leadership both internally and externally.
• Experience working closely with Product Management, Engineering, and People Science leadership, as well as business stakeholders, to champion design-sensitive operations at every delivery step
• Strong communication, storytelling, and influence skills at both executive and team levels.

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