Full-Time Director, Product Design, Customer & Partner Experience

ServiceNow is hiring a remote Full-Time Director, Product Design, Customer & Partner Experience. The career level for this job opening is Manager and is accepting Santa Clara, CALIFORNIA based applicants remotely. Read complete job description before applying.

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ServiceNow

Job Title

Director, Product Design, Customer & Partner Experience

Posted

Career Level

Full-Time

Career Level

Manager

Locations Accepted

Santa Clara, CALIFORNIA

Salary

YEAR $217500 - $380700

Job Details

At ServiceNow, we embrace diversity and inclusion. This role is part of our Product Design team, focused on creating product experiences users love. Our designers have diverse skills and backgrounds. Design has a seat at the table, collaborating with engineering and product management. Customer & Partner Experience team designs digital experiences for learning about and adopting ServiceNow solutions.
What you get to do in this role:
  • Drive a consistent user experience across portals and platforms.
  • Bring an AI-native mindset to your work, building with AI tools.
  • Oversee a portfolio of products, mentor, and manage a team of designers.
  • Collaborate with Product teams to deliver great UX.
  • Lead user needs assessment, task analysis, and user profiles.
  • Rapidly iterate theoretical task scenarios and navigation flow.
  • Participate in documentation development process.
Basic Qualifications:

Bachelor’s Degree in visual design, interaction design, or related field.

Preferred Qualifications:
  • 8+ years of experience in product or interaction design.
  • 3+ years of experience managing design teams.
  • Ability to understand and distill complex problems.
  • Excellent teamwork and communication skills.
  • Obsessed with UX craft excellence.
  • Experience with Design Systems.

FAQs

What is the last date for applying to the job?

The deadline to apply for Full-Time Director, Product Design, Customer & Partner Experience at ServiceNow is 19th of November 2025 . We consider jobs older than one month to have expired.

Which countries are accepted for this remote job?

This job accepts [ Santa Clara, CALIFORNIA ] applicants. .

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