Full-Time Director, UX Research, AI

We are seeking a Director of UX Research passionate about creating empowering and supportive experiences for employees. Lead a research organization building innovative employee experiences, advanced technology products, and revolutionizing digital workflows.

This is the ideal role for a research executive fascinated by the changing world of work, the evolving needs of businesses digitizing, and supporting distributed teams.

Businesses prioritize the employee experience. This role significantly impacts how businesses evolve to provide predictive, empowering, and productivity-boosting experiences for their employees and technology teams.

Lead a UX research team focused on AI-driven product experiences. Own the research program and strategy for a broad product portfolio, partnering with cross-functional leaders.

Grow and mentor a research team responsible for all aspects of user research (planning, execution, analysis, reporting) across the product lifecycle. Communicate research findings in ways that inform and drive key decisions.

1. Build and develop a high-performing team.
2. Contribute to shaping culture, operations, and talent strategy.
3. Partner with Product, UX, and Engineering to influence strategy.
4. Guide researchers in generative, evaluative, formative, and summative research.
5. Collaborate with research leadership on priorities.
6. Partner with Research Operations on resources, vendors, and processes.
7. Contribute to internal communications, showcasing research insights.
8. Create architectural definitions like user profiles and workflows to shape product strategy.

• Basic Qualifications:
• Experience integrating AI into work processes.
• Experience with enterprise software and systems design.
• Experience building digital products leveraging AI.
• 5+ years managing a team of managers/researchers.
• 12+ years defining and executing research studies.

• Preferred Qualifications:
• Advanced degree in HCI, Human Factors, Cognitive Psychology.
• Expertise in UI design, usability evaluation, perception, cognition, task analysis.
• Consistent delivery of actionable research insights.
• Strong executive presence, ability to evangelize research.
• Experience leading hybrid, distributed, global teams.
• Experience in creating new and innovative research programs.
• Experience evaluating conversational AI.

Compensation: $217,500 - $380,700 (plus equity, variable pay, and benefits).

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