Full-Time Director, UX Research, AI

We are seeking a Director of Research passionate about creating empowering and supportive experiences for employees. You will lead a research organization building innovative employee experiences, advanced technology products, and revolutionizing digital workflows.

This role leads a UX research team focused on delivering AI-driven product experiences. The individual will own the research program and strategy for a diverse product portfolio, partnering with cross-functional leaders. The role will grow and mentor an extended research team responsible for user research (planning, execution, analysis, reporting) throughout the product lifecycle.

Responsibilities include:

• Building a high-performing research team with a user-centric approach.
• Contributing to shaping research organization culture, operations, talent, and strategy.
• Partnering with cross-functional leadership (Product, UX, Engineering) to influence strategy and roadmaps.
• Guiding researchers on research design and execution.
• Collaborating with research leadership and product stakeholders.
• Partnering with Research Operations.
• Communicating research findings effectively.
• Creating architectural definitions (user profiles, workflows, information architecture).

Qualifications:

• Experience integrating AI into work processes.
• Experience with enterprise software and systems design.
• Experience building digital products leveraging advanced technologies (AI, ML, NLU).
• 5+ years managing a team of managers/researchers.
• 12+ years defining, planning, and executing research studies.

Preferred Qualifications:

• Advanced degree in HCI, Human Factors, or related fields.
• Expertise in UI design, usability, perception, cognition.
• Consistent delivery of actionable research insights.
• Exceptional people skills and inspirational leadership style.
• Experience leading hybrid/distributed teams.
• Experience creating innovative research programs and strategies.
• Experience evaluating conversational AI.

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