Full-Time Director, UX Research, Customer Workflows

What you get to do in this role:

The Director of UX, reporting to the Head of Digital Employee Experience, will be responsible for:

• Change the way people work through design thinking and develop experiences using AI, Machine Learning and Mobile technology
• Work closely with Product and Engineering from strategic definition, planning, architecture, through tactical execution of the IT Roadmaps
• Interface with company executives to represent design's position in context of internally developed products or 3rd-party applications that our employees uses to get help, get informed, or get their work done
• Work with your peers to ensure a unified and cohesive experience across the ServiceNow IT ecosystem
• Directing day-to-day activated of the UX group and directly managing the UX staff
• Mentoring UX team
• Establishing UX processes and standardizing toolsets
• Leading, hands-on, in the capacity of a top tier UX designer
• Leading, as a thought leader, in the role of a design driven creator of solutions through the software lifecycle
• Functioning as a liaison between the IT UX team and product UX teams across the ServiceNow organization
• Working closely with the UI team to create a unified and cohesive set of user and visual experiences
• Directly lead and manage 8-10 designers and/or managers
• Lead user needs assessment, task analysis and develop user profiles; identify key tasks for user research, competitive analysis and user testing, develop usability plans
• Develop high level task flow content and then use storyboards and other design documents to communicate concepts and vision to others
• Rapidly iterate theoretical task scenarios, navigation map, flow, and state-transition diagrams to document design decisions
• Oversee your team's work: detailed mockups and prototypes and behavior specifications
• Oversee UI layouts including controls, labels and graphical elements for software on both mobile and desktop platforms with an eye towards experience unification
• Participate in documentation development process such as user experience specifications, testing and evaluation

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
• Enterprise product design experience
• An inspiring portfolio representing the process you follow to build insanely great experiences
• Demonstrated experience in defining and/or working with robust design systems
• Demonstration of any accessible projects you have built
• Comfortable communicating (and collaborating) with designers, engineers, customers, and executive leadership
• Demonstrable experience inventing and innovating
• An insatiable thirst for growing and learning - approaching new failures as opportunities to learn on the way to building the next big thing
• An infectious positivity and can-do approach to tricky problem solving
• At least 12 years of visual and interaction design, with 5 years of Experience Design or equivalent
• At least 5+ years of experience managing design teams
• Expert with Sketch, Photoshop, or other design tools
• Ability to do rapid prototyping in Axure, Keynote, Framer, Principle or similar tools
• Ability to understand and distill complex problems into clean solutions
• Must have strong written and verbal English communication skills
• Must have excellent teamwork, communication, and technical problem-solving skills to contribute within a multi-functional and multi-disciplined team
• Obsessed with the relentless pursuit of UX perfection working inside an iterative and agile development environment
• Must be able to work with minimal supervision in a fluid, fast-paced and truly agile environment

What is the last date for applying to the job?

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