Full-Time Field Service Engineer II

Field Service Engineer II

As a Field Service Engineer II, you'll be part of a supportive team, committed to knowledge sharing and success. You'll troubleshoot, service, install, and repair Trace and X-Ray equipment at customer sites, ensuring top-tier customer satisfaction. Providing support to clients in the Netherlands and Belgium.

Due to security requirements, only applicants eligible for Dutch security clearance are considered. Sponsorship is not available.

Responsibilities:

• Meet daily service repair needs, driving customer satisfaction.
• Install, repair, and maintain Smiths equipment in the field, providing customer training as needed.
• Document all inspections, maintenance, and repair work promptly.
• Manage repair parts cycle time, efficiently ordering, installing, and returning parts.
• Review logs for open issues, preparing formal reports for clients.
• Maintain and calibrate tools and test equipment.
• Provide technical support to clients and peers.
• Participate in site surveys, pilot programs, special projects, and meetings.
• Establish and maintain close relationships with Senior FSEs and Product Managers.
• Ensure compliance with health, safety, and environmental policies.
• Communicate technical information clearly, concisely, and effectively.
• Inform management and other service departments of technical service issues.

Qualifications:

• Education/qualification in engineering (e.g., MBO 4 level in electrical, mechanical, electronics) or relevant experience.
• Direct involvement in troubleshooting, field repair, or technical support activities focused on electrical and mechanical systems and equipment.
• Computer literacy, proficiency in MS Office Suite programs, and ability to learn specialized software.
• Advanced English communication skills (oral and written); Dutch language skills a plus.
• Strong communication, organizational, and interpersonal skills.
• Excellent client service orientation and ability to handle stressful situations.
• Self-motivated and reliable.
• Valid driver's license.

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