Full-Time Field Service Engineer - Microbiology

Job Summary The Field Service Engineer (FSE) – Microbiology Specialist will provide routine to complex field service and support for Sievers® brand endotoxin and bioburden analytical instruments. Support includes maintenance, verification, validation, repair, and calibration, troubleshooting operational issues, and user training. Will also support Sievers® brand TOC instrumentation.

Residency Requirement: Denver Metropolitan area, within one hour of Denver International Airport. Other options considered based on qualifications and geographic needs, but within a pre-existing service territory and within one hour of an international airport.

Travel Requirements: Frequent overnight travel within the US, supporting endotoxin and bioburden customers. Some overnight travel for TOC customers.

Key Characteristics: Resourceful, self-directed, attentive to detail, motivated, committed to domestic overnight travel. Able to organize planning, scheduling, and confirmation of services, balancing priorities. Employs a scientific approach to instrumentation, and proficient in administrative tasks.

Key Responsibilities:

1. Travel to customer sites, perform PM and related services on TOC equipment.
2. Plan, schedule, and confirm customer services, coordinating travel and parts shipments.
3. Maintain administrative duties, parts inventory, and relevant trainings.
4. Respond to on-demand contract services within 3 or 7 business days.
5. Write clear and concise reports for customers.
6. Special projects and new hire training.
7. Work closely with Sales to provide insight on instrument and service opportunities and upsell services and consumables.
8. Ensure safety compliance and adhere to Veolia EHS policies.

Knowledge, Skills & Abilities:

• Strong technical, mathematical, and customer service skills.
• Understanding of microbiology principles, cGMP/GLP, and GDPs.
• Troubleshooting and problem-solving skills, ability to use processes to find root cause.
• General knowledge of electrical equipment, chemistry, and safety.
• Computer proficiency (word processing, spreadsheets, networking, databases).
• Strong verbal and written communication skills.
• Ability to meet deadlines and commitments.
• Ability to work effectively within a commercial team.
• Ability to make good business decisions based on risk-reward analysis.

Required: Bachelor's degree in biology, biochemistry, microbiology, or related field; 2+ years experience in endotoxin/bioburden testing, or bio-detection, within pharmaceutical industry or GMP facility.

Preferred: Domain expertise in pharmaceutical water quality testing, experience with analytical instrumentation and equipment, experience in ultra-pure water applications.

Working Conditions: Flexible schedule, significant time driving, air travel, 70% domestic overnight stays, work in various customer sites (industrial, clean rooms, labs), and lift up to 50 pounds.

Compensation: $31-39 hourly.

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