Full-Time Field Service Technician II - AUS

Field Service Technician II - AUS

This position requires daily travel to locations in and around the Austin area, including the airport.

Responsibilities:

• Troubleshoot, service, install, and repair Trace, X-Ray, CT X-ray, and Cargo Inspection equipment at customer sites.
• Maintain field service logs and filing systems.
• Provide assistance to Technical Support staff when not on travel or assigned shift.
• Conduct follow-up calls with customers to ensure satisfaction.
• Mentor lower-level FSTs.
• Meet daily service repair needs and drive customer satisfaction.
• Foster positive customer relations.
• Install, repair, and maintain equipment; provide customer training.
• Respond to emergency and non-scheduled calls.
• Complete scheduled maintenance within deadlines.
• Document inspections, maintenance, and repair work, and submit paperwork promptly.
• Order, install, and return parts; manage repair parts cycle time.
• Maintain an accurate inventory of parts and tools.
• Maintain technical certifications.
• Review logs for open issues and prepare reports.
• Participate in Service Sales opportunities and assist with revenue programs.
• Seek knowledge from senior FSTs.
• Ensure proper maintenance and calibration of tools and test equipment.
• Assess product/equipment performance and recommend improvements.
• Provide technical support to customers and other service professionals.
• Participate in site surveys, pilot programs, meetings, and special projects; prepare reports.
• Maintain technical knowledge of Trace and X-Ray technologies.
• Maintain clear and concise business communication.
• Establish and maintain relationships with senior FSTs and Product Managers.
• Control and minimize costs while maximizing revenue.
• Submit expenses, timecards, and other administrative tasks within deadlines.
• Comply with company health, safety, and environmental policies, and export control regulations.
• Perform other duties as required.

Qualifications:

• Associate's Degree/Related Trade Certification (electrical, electronic, mechanical) or Military Training (electrical, mechanical, electronics).
• 1-3 years of experience in a related electrical or mechanical field service role.
• Strong computer literacy; proficiency in MS Office Suite and ability to learn specialized software.
• 5+ years of experience troubleshooting and repairing electrical and electronic systems.
• Excellent communication skills and customer focus.
• Ability to travel at short notice.
• Ability to lift/carry 80 lbs., push/pull 200 lbs., and manipulate equipment weighing up to 1000 lbs.
• Ability to work in various environments.

Additional Requirements:

• SSI access and vetting via TSA.

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