Full-Time Government Badging & Credentialing Specialist

• Enrollment Process Management: Schedule appointments and/or service walk-ins for Personal Identity Verification (PIV) Card Activations, Enrollments, Certificate Updates and PIN Resets.
• Answering phone calls/email inquiries for all things related to PIV credentials and access control matters.
• Coordinate and conduct the enrollment process for PIV cards, including verifying the identity of applicants and collecting required documentation.
• Manage appointments and schedules to accommodate a steady flow of applicants while maintaining efficiency and accuracy.
• Documentation and Data Collection: Accurately collect and document personal information, biometric data (such as fingerprints), and other necessary details from applicants.
• Ensure that all required documents and forms are properly completed and submitted according to established guidelines.
• Verification and Authentication: Verify the authenticity of provided documents and information to prevent fraudulent enrollment attempts.
• Use approved verification methods to ensure the identity of applicants before proceeding with the enrollment process.
• Data Security and Privacy: Handle sensitive personal information with the utmost discretion and adhere to data protection regulations and organizational security protocols.
• Maintain the security and integrity of collected data and prevent unauthorized access or disclosure.
• Communication: Communicate clearly and professionally with applicants, explaining the enrollment process, required documents, and any additional steps they need to follow.
• Provide excellent customer service to address questions and concerns related to the enrollment process.
• Escalation management, as it involves listening, understanding, and responding to customer needs and expectations.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Recordkeeping: Maintain accurate records of the enrollment process, including documentation of each applicant's information, enrollment date, and any issues encountered.
• Prepare and maintain spreadsheets tracking status of new applicant, contractor, and federal employee files.
• Compliance and Training: Stay up to date with relevant policies, regulations, and procedures related to PIV card enrollment.
• Participate in training sessions to enhance knowledge of enrollment processes, data security practices, and customer service skills.
• Attend local hiring events 3-4 times a month (frequency may vary depending on business needs).
• Perform other job-related duties as assigned.

• The role primarily involves sedentary work.
• Requires typing for most of the day.
• Effective communication requires frequent periods of talking and listening.

• U.S. citizenship is required.
• Active Public Trust/MBI clearance or the ability to obtain one.

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