Full-Time Growth & Engagement Specialist

• Key Responsibilities:
• Develop and coordinate customer experiences, events, and benefits that enhance acquisition, engagement, and retention.
• Collaborate with VIP, CRM, and Marketing teams to ensure consistent and impactful customer communication.
• Bring the customer perspective into every initiative, ensuring brand experiences are relevant and engaging.
• Act as a bridge across teams, aligning initiatives with Sportingbet’s brand positioning.
• Manage multiple projects simultaneously, ensuring timely delivery and cross-team alignment.
• Work closely with Data teams to define success metrics, track performance, and generate insights to continuously improve customer experiences.

• Bachelor’s degree in Marketing, Communications, Business, or related field.
• 4+ years of experience in Customer Experience, Marketing, CRM, or Project Management roles.
• Strong organizational and project management skills, with the ability to coordinate multiple stakeholders.
• Solid understanding of customer engagement and retention strategies.
• Excellent interpersonal and communication skills, with proven ability to collaborate and influence across teams.
• Creative mindset with strong customer orientation.
• Fluency in English (other languages are a plus).

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