Full-Time Junior Client Success Manager

StackAdapt is a self-serve advertising platform specializing in multi-channel solutions. We empower digitally-focused companies to deliver exceptional campaign performance.

You'll play a key role in post-sales client relationships, focusing on user adoption, campaign management, client retention, and account expansion. You'll collaborate with the Growth Sales Team, Client Service, and cross-functional teams to maximize campaign ROI.

Responsibilities:

• Act as the main point of contact for clients across various verticals.
• Advise clients on effective campaign strategies within the StackAdapt platform.
• Ensure client success by providing regular reporting, strategic recommendations, and optimizations.
• Onboard new clients, providing training and support.
• Drive retention and growth by helping clients maximize StackAdapt's capabilities.
• Resolve customer inquiries promptly and efficiently.
• Assist in creating support documentation.

Requirements:

• 2+ years experience in Real-Time Bidding/programmatic advertising (DSP, Ad Network).
• Experience with Google Tag Manager (GTM), Google Ads, Facebook Ads, or DSP self-serve.
• Proven success in managing client relationships.
• Ability to grasp and communicate technical concepts.
• Familiarity with digital advertising trends.
• Strong communication, critical thinking, and analytical skills.
• Ability to manage multiple priorities simultaneously.
• Experience providing training to clients.

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