Full-Time Knowledge Mgmt Specialist

Knowledge Management Specialist is responsible for creating, maintaining, and optimizing the company's knowledge base systems.

Ensures information is accurate, accessible, and well-organized by developing and updating documentation, managing content within the platform, and implementing best practices for knowledge transfer.

Responsibilities:

• Develop engaging, clear, user-friendly content, incorporating SEO techniques to enhance visibility.
• Update and refine existing website content for accuracy and relevance.
• Manage the migration of updated technical literature, ensuring a seamless transition.
• Edit and proofread new content to maintain high-quality standards.
• Collaborate with cross-functional teams and subject matter experts.
• Stay current with industry trends in content design and technology.

Basic Qualifications:

• Strong written and verbal communication skills.
• Skilled in organizing, managing, and retrieving information efficiently.
• Ability to research, develop, and deliver training materials.
• Quickly comprehends complex technical concepts and translates them into accessible content.
• Proficient in creating user-focused instructional materials (manuals, guides).
• Strong attention to design, composition, and brand standards for documentation.
• Manage multiple projects while maintaining accuracy and meeting deadlines.
• Proficiency in CRM systems, Microsoft Office Suite, and presentation software.
• Works independently while collaborating effectively with employees.
• Self-motivated with a proactive approach to problem-solving and continuous learning.

Preferred Qualifications:

• Bachelor's degree with 3-5 years of experience in knowledge management, information management, or a similar role.
• Relevant certifications (ITIL, KCS, KM, PMP, etc.).
• Proficiency in HTML, CSS, and other web technologies.

Salary: $55,000 USD - $88,000 USD (annual).

Benefits: Robust health plans, 401(k) program, product discounts, flexible time off, fertility/adoption benefits, and more.

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