Full-Time Lead Enterprise Engagement Manager

Professional Services team delivers projects for clients and business partners.

Lead Enterprise Engagement Manager builds and maintains relationships with coworkers and clients, from pre-sales to delivery.

Motivates engineering teams and customers' technology executives; acts as Scrum Master and central point of contact for all parties.

Manages customer expectations, establishing long-term partnerships by delivering complex programs effectively, on time, on budget, and according to scope.

Key Responsibilities:

• Leads discovery and implementation of enterprise-grade systems, including cloud-native development and cloud migration.
• Works with cross-functional teams to understand business objectives, plan and design technical solutions.
• Confirms program scope, creates program plans, and directs multiple streams to achieve client goals; ensures timely delivery of value; organizes program status and working meetings using reports and presentations.
• Manages risks and issues with mitigation paths.
• Monitors program from initiation through delivery, ensuring project completion on schedule and within budget.
• Oversees program staff, providing technical support and direction.
• Collaborates with partners to understand customers and build solutions.

Skills:

• Strong oral and written communication skills; interacts with business and technical staff, including executives.
• Exceptional problem-solving skills, strong business judgment, and experience collaborating in hybrid teams.
• Self-starter, technical leader, strategic and tactical execution.
• Excellent interpersonal skills, mentoring, coaching, collaborating, and team building.
• Customer-focused with passion for the cloud; partners closely with peers, developers, and customers.
• Strong analytical, planning, and interpersonal skills; handles complex demands.
• Strong knowledge of business needs, building customer trust.
• Expert in SDLC, Agile, and traditional project management.
• Evaluates program performance metrics, diagnoses and resolves issues.
• Technical design discussions, summarizing complex topics.
• Represents engineering perspectives to partner organizations, product teams, and executives.
• Engages individuals and teams across geographies and cultures.
• Handles ambiguity and conflicting priorities in fast-paced environments.
• Provides direction and mentoring.

Qualifications & Experience:

• Bachelor's degree in related field or equivalent experience.
• 5+ years managing large, complex technology programs through full lifecycle, ideally in a service delivery/consultancy environment.
• 5+ years of hands-on Agile experience, acting as Scrum Master.
• Extensive knowledge of program management disciplines, methodologies, best practices, and tools.
• Strong communication skills; experience presenting to executives.
• Customer-facing consulting experience or delivering technology services projects.
• Familiarity with cloud technologies, software development, networking infrastructure, data, and/or security.
• Technical background (software development, database design, IaaS).
• Results-oriented, proactive management approach.
• Ability to learn quickly and develop expertise in AWS.
• Fast-paced consulting environment, effective team collaboration.

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