Full-Time Medical Billing and Customer Success Specialist

Position Overview:

We are seeking a dedicated Medical Billing and Customer Success Specialist to support our growing telehealth practice. You will play a crucial role in ensuring accurate and timely billing, working closely with both patients and insurance providers to facilitate a smooth billing process. This is a fully remote position with a flexible schedule, offering the opportunity to balance work and life in a way that works for you.

Your Role in the Team:

• Address and resolve billing inquiries with empathy, providing clarity and support to patients. This is the primary role for this position.
• Submit and manage medical claims with precision and care.
• Verify patient insurance coverage, ensuring a seamless patient experience.
• Collaborate with healthcare providers to ensure documentation accuracy, fostering strong internal partnerships.
• Proactively monitor and follow up on unpaid claims, advocating for timely resolution.
• Ensure compliance with all billing regulations, promoting ethical and transparent practices.

Who You Are:

• You have RCM experience in medical billing and coding (Required).
• Your communication and customer service skills shine, allowing you to handle patient challenges with compassion (Required).
• You excel at using billing software and EMR systems (Required).
• Detail-oriented with strong organizational skills, you thrive in a fast-paced environment (Required).

What Sets You Apart (Preferred):

• Certified in Medical Billing and Coding, demonstrating your commitment to professional growth.
• Experienced in telehealth billing practices, keeping you ahead in the evolving healthcare landscape.
• Familiar with handling multiple insurance plans and paneling, giving you a broad understanding of patient needs.
• Previous experience in a multi-specialty practice, positioning you to hit the ground running.

Our Ideal Candidate:

• Shares our passion for expanding treatment access to underserved communities.
• Enjoys working collaboratively and can balance multiple tasks efficiently.
• Is looking to grow within an organization that values their contributions and fosters personal and professional development.

Benefits:

• Dental, Health, and Vision insurance
• Paid time off
• Flexible schedule
• Retirement plan
• Tuition reimbursement
• Flexible spending account

Experience & Certification:

• 5 years of experience in Medical Billing (Preferred).
• Certification in Medical Billing and Coding (Preferred).
• Experience in telehealth billing (Preferred).

Work Environment:

• 100% Remote
• Telehealth-focused

At Kemet Health, we don’t just want you to join a team – we want you to join a movement to make healthcare better, kinder, and more accessible to all. If this speaks to you, we’d love to hear from you!

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance
• Work from home

Schedule:

• Monday to Friday

Experience:

• Medical billing: 5 years (Required)

License/Certification:

• Medical Billing Certification (Preferred)