Full-Time Member Services Manager (Advanced Practice Provider)

• Team Management: Manage Outreach Specialists, Care Coordinators, and Member Engagement Specialists.
• Ensure team members understand roles, providing necessary tools and support.
• Document procedures and streamline processes.
• Maximize individual contributions and monitor team performance.

• Develop clinically robust reference materials for non-clinical Care Coordinators.
• Monitor progress to target achievement and motivate teams.
• Provide strategic leadership on outreach methods to achieve VBS targets.
• Care Management services including nurse triage, transitions of care, supporting care coordination, and member education
• Provide direct services and oversight over all fee-for-service eligible services to Mae members

• Valid unrestricted APP license in Michigan.
• 5+ years relevant experience.
• People management experience.
• Understanding of managed care, value-based care model.
• Strong communication skills.

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