Full-Time Operations Executive

Operations Executive

As an Operations Executive, you will play a key role in delivering and supporting Entain Studios' operational strategy, including new game product delivery, game certification, market expansion, and player-facing feature launches.

Reporting to the Senior Operations Manager, you will collaborate with Product, Commercial, Certification, and Technical Operations teams to effectively deliver Entain studio products, processes, and procedures, aligning with commercial and business goals.

1. Support the Senior Operations Manager with daily operational tasks.
2. Collaborate with Entain Studios, In-House Operations, Compliance, and RNG product teams to deliver the roadmap.
3. Assist in collating, preparing, and submitting documents for internal and external audits.
4. Serve as the point of contact for certification submissions, approvals, and roadmap for in-house products.
5. Develop and implement operational processes to enhance efficiency and document them on Confluence.
6. Support projects and new functionality requests by coordinating tasks, tracking progress, and ensuring timely completion.
7. Maintain accurate records, documentation, and procedural manuals.
8. Support operational activities, ensuring high-quality task and deliverable completion.
9. Collect, organize, and analyze post-live service data to track KPIs and identify areas for improvement.
10. Communicate effectively with team members and stakeholders.
11. Create and administer purchase orders, invoices, and financial documents to ensure proper approvals.
12. Identify and troubleshoot operational problems, propose solutions, and implement corrective actions.

Essential Skills and Experience

• Strong ability to work under pressure and meet tight deadlines.
• Project/delivery tracking experience
• Adaptability to changing requirements
• Effective teamwork and initiative
• Multi-level stakeholder communication
• Strong communication skills
• Process improvement experience
• Jira and Confluence experience

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