Full-Time Operations Project Manager

Primary Duties:

The Operations Project Manager is responsible for managing regional projects and innovation initiatives and will implement, monitor, and control regional and district standards for Network Implementation and Operations (NI&O) teams. The Operations Project Manager will serve as the liaison for the NI&O organization to district teams and cross-functional partners. This position is responsible for ensuring that the company's innovation and operations initiatives are being met or exceeded. Additional duties include the following:

• Coordinate implementation and training efforts across district teams which result in consistent usage across all regions.
• Develop project plans and report performance results in relation to Key Performance Indicators (KPIs) and Objectives and Key Results (OKRs).
• Identify best practices and drive consistency across districts.
• Collaborate with district-based teams to deliver upon corporate objectives of Ease, Speed and Predictability (ESP) to improve the quality of processes, deliverables, and the end-to-end customer experience.
• Common activities will involve regional reporting on initiatives in leadership meetings along with the application of LEAN/PDCA processes to drive district adoption.
• Maintain open communication across all functional teams and work as a unit with consistency while supporting the regional NI&O organization.
• Implement innovation initiatives across the region while working with the IPM Manager, Directors, and district leadership to execute the region s strategy.
• Plan, organize, and oversee adoption of innovations across functional teams to deliver defined objectives and meet company strategic objectives.
• Collaboratively work with cross functional members of the operations team across the region while also ensuring standardization and alignment with other regional teams.
• Develop processes, workflows, and trainings to ensure usage consistency among teams throughout the region.
• Lead implementation and training of systems, tools, processes, and procedures for teams throughout the region.
• Develop district OKRs that drive national and regional KPI results.
• Develop reports to identify and assess areas of opportunity for improved process efficiencies and performance.
• Monitor performance trends to drive meeting or exceeding targeted results.
• Maintain knowledge of technology in use and/or innovations under development for its potential impact on operations.
• Track action items and create reports and presentations to demonstrate results and action plans.
• Engage regional cross-functional teams and national Business Process Improvement teams with strong collaboration and effective communication for process improvement and achieving OKR/KPIs.

Requirements:

• Bachelor s degree or equivalent experience required
• Minimum of five years of telecommunications experience or equivalent work experience required
• Minimum of five years of project management experience with measured results
• Experience with Six Sigma, Lean Principles and/or PMP a plus, but not required
• Strong business and financial acumen
• Strong project planning and management skills
• Strong agenda facilitation and team development skills
• Strong presentation skills must possess strong public speaking skills
• Excellent leadership, interpersonal, verbal, and written communication skills
• Must have strong cross-functional collaboration skills and demonstrated ability to successfully influence other cross-functional teams from managers to individual contributors
• Experience with reporting and analytics as well as an understanding of workflows, customer needs, and underlying technology
• Ability to prioritize and assess severity of issues by understanding business objectives, technical costs, and user needs as well as weigh alternatives for resolution
• Ability to diagnose workflow problems and institute remedies