Full-Time Operations & Support Services Coordinator

The Operations & Support Services Coordinator plays a vital role, working alongside the Operations team. The role supports workbook orders, invoicing, apprentice recruitment, workshop coordination, and data analysis.

Key Responsibilities:

• Workbook Ordering: Supports processing and tracking of workbook orders for learners, maintaining accurate records and responding to queries. Builds relationships with Delivery Teams.
• Invoicing: Assists with invoice preparation, processing, reconciliation, and liaises with the finance team to resolve discrepancies, maintaining a log for auditing.
• Recruitment: Manages the advertisement and promotion of employer vacancies on the Government’s ‘Recruit an Apprentice’ site. Builds relationships with Client Success Team and external employers, reviews candidates, and tracks recruitment progress.
• Workshop Coordination: Manages workshop inbox, responding to queries and scheduling learners. Supports workshop delivery, including communication, cancellations, and logistical arrangements. Builds relationships with Tutors.
• Data Analysis and Reporting: Compiles, analyses, and presents data reports to support strategic planning and operational improvements.
• Operations Inbox: Manages the Operations inbox, responding and actioning queries.
• Miscellaneous: Represents Davies Professional Education at external events and meetings, supports other internal teams, and builds relationships across Davies.

Skills, Knowledge & Expertise:

• Understanding of Department for Education/ESFA funding regulations
• Understanding of vocational qualifications (Apprenticeships, Functional Skills)
• Experience in a regulatory environment
• Experience working in teams and independently
• Experience with databases/platforms
• Strong analytical and decisive abilities
• Excellent communication (written, verbal, presentation), customer service, administrative, organizational, and IT skills
• Ability to analyze data and create reports, maintain discretion and confidentiality
• Experience working remotely, and self-motivated time management

Job Benefits:

• Reward platform
• 25 days holiday
• EAP with virtual GP
• Paid volunteering days
• Enhanced leave policies
• Employer Pension - matched contribution
• Life Assurance
• Development, training and professional qualifications

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