Full-Time Operations Technician II

Brightspeed is seeking an Operations Technician II to monitor, maintain, and manage networks. This role involves opening trouble tickets, repairing network element connectivity with field operations and other groups. You'll lead equipment and facility repair efforts, demonstrating knowledge of Ethernet routers/switches. Following MOPs, anticipating problems, and taking proactive corrective action is crucial. Researching technical issues using vendor documentation and understanding telecom, network topology, and repair procedures is essential.

Key Responsibilities Include:

• Maintaining excellent acknowledgement and response time to alarms and customer calls.
• Providing high-quality documentation of network failures and maintenance activity.
• Analyzing, diagnosing, isolating, and resolving trouble situations.
• Managing and correlating multiple trouble reports.
• Managing and guiding restoration bridges or calls to facilitate fixes with other teams.
• Providing direct support to technicians in restoration activities related to alarm or outage conditions.
• Providing follow-up and closure of assigned trouble tickets.
• Knowledge of Element Management Systems (EMS), Operational Support Systems (OSS), network inventory, alarming, provisioning, and other support systems is a plus.
• Making port and IP assignments from connection requests.
• Fulfilling connection requests by configuring and testing ports.
• Performing migration work within maintenance windows.
• Troubleshooting central office connectivity (Ethernet, RS232, ISDN, X.25, Sync, and Async reverse telnet).

Required Skills & Experience:

• 3+ years of related experience.
• Experience with Cisco, Juniper, and Nokia platforms.
• Layers 2 & 3 switch and router configuration and troubleshooting.
• Experience with isolating telecom equipment trouble.
• Advanced customer service, organizational interaction, and teamwork skills.
• Ability to effectively prioritize and execute tasks in high-pressure environments.
• Strong communication (oral and written), customer service, organizational, and multitasking skills.

Bonus Points for:

• Telecom/Cable/Internet Service Provider industry IP NOC experience
• Cisco or Junos Certification
• RS232 and X.25 experience
• VRF, OSPF, BGP experience

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