Full-Time Payment Operations Associate

Payment Operations Associate at Beyond Finance.

Responsibilities

• Manage daily settlement pipeline and exception reporting for payment setup and clearing.
• Communicate with creditors and agencies (phone/email) to resolve payment exceptions.
• Support acquiring required documentation for payment remittance.
• Request proof of payment from collection agencies/creditors/payment processor.
• Utilize banking ledger to determine fund availability and ensure sufficient deposit balances.
• Maintain departmental knowledge for internal/external inquiries.
• Scan documents and attach to client accounts in Salesforce.
• Multitask, prioritize, and meet deadlines.
• Provide word processing, typing, and proofreading support.
• Handle special projects and other assignments as directed.
• Research and accurately handle escalation issues.

Qualifications

• Undergrad degree or 3-5 years of experience preferred.
• Advanced knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Adobe, and Salesforce.
• Outstanding interpersonal, detail-oriented, and problem-solving skills.
• Positive, prompt, and reliable.
• Salesforce experience preferred.
• Excellent customer relations skills and phone etiquette.
• Ability to work under pressure and meet deadlines.
• Strong verbal and written communication skills.

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